About your stay at Sheraton Essen Hotel
Frequently asked questions - our answers
If you have further questions regarding your stay in Essen, please do not hesitate to contact us at +49 (0)201 / 1007 0 or via email: firstname.lastname@example.org
1. How high is the applicable VAT?
Our prices include the legally regulated VAT. Should it come to an official raise of the VAT after guests have booked their stay, prices will increase accordingly as the VAT is applicable to the guests booked stay dates.
2. What will be charged for children?
Children until 12 years stay in their parent's room for free. Above 12 years we calculate the normal price of a roll away bed. Baby cots are available free of charge for children up to 2 years.
3. Check-In and Check-Out Times
In general our Check-In time is 03:00 pm and our Check-Out time is 01:00 pm.
A Late Check-Out or an Early Check-In is only possible upon request and availability for additional costs.
4. Where can I park my car and how much does it cost?
In front of our hotel is a public parking garage with direct connection to the hotel. Parking costs are € 13.00 per day.
5.How do I get to Essen Fair at the fastest?
The Essen Fair can be easily reached with the U-Bahn number 11 until the stop Messe Essen. Duration 3 stops.
6. What will be charged for breakfast and what are the breakfast times?
The breakfast buffet is served daily from 6:30 am to 10:30 am and weekends from 6:30 to 11:00 am in our Restaurant am Park for € 24.00 per person.
7. What does Internet cost?
The internet charge in our guest rooms is 9 € per day, 2 days for 15 € and 3 days for 21 €.
Additionally, you can take advantage of our complimentary Business Center in our lobby.
8. How much will be charged for a roll away?
A roll away bed costs € 60.00 per person.
9. Are dogs allowed and at what costs?
Dogs are allowed in the hotel and will be charged at € 15.00 per dog.
Please kindly note that dogs are not allowed in our restaurant.
10. Where in the hotel is smoking allowed?
Sheraton Essen Hotel is a non-smoking hotel. In accordance with the local law and out of respect for our guests smoking is prohibited in all public areas. It also includes the lobby, the bar and the restaurants and all the guest rooms. Smoking is only allowed on the terrace outside or in front of the hotel entrance area.
Guests, who are disregarding the no-smoking-rule, will be charged a cleaning fee of € 150. For further information, please do not hesitate to ask the hotel.
11. To whom may I send my application for an apprenticeship or vocational training?
Please send your application to:
Sheraton Essen Hotel
If you have any further questions, please contact: +49 (0) 201 / 1007 0